FREQUENTLY ASKED QUESTIONS

Have you got any questions?  Hopefully we’ll answer them all here.  If not, please contact us and we’ll answer you personally.

1. Who are Paper Projects?
   Paper Projects is a UK based supplier of children’s stickers, offering both officially licensed ranges and exclusive own-brand designs. We sell exclusively to trade customers, supplying retailers, distributors and educational suppliers across the UK and internationally.
2. Do you sell direct to the public?
   We are currently a B2B only supplier. If you’re a consumer looking to purchase our products, you can find them through various high street and online retailers, including Amazon.
3. Who do you supply?
   We work with a wide range of businesses including:
   – Independent and national retailers
   – Toy and stationery Wholesalers
   – Gift and party suppliers
   – Educational stockists
   – Online marketplaces
4. How can I open a trade account?
   To open a trade account, please use the register button on our Home page or email admin@paperprojects.co.uk with some brief details about your business. We’ll get back to you with account setup steps and pricing information.
5. Is there a minimum order value?
   Yes. We operate a minimum order value of £100 + VAT.
6. How do I qualify for free delivery?
   Carriage is free on mainland UK orders over £150 + VAT.
7. Do you offer licensed products?
   Yes. We offer a wide range of officially licensed children’s stickers, including poplar characters from Peppa Pig, Paw Patrol, Gabby’s Dollhouse, Peter Rabbit, The Julia Donaldson range and many more. All licenses are held directly and are fully authorised.
8. Do you offer own-brand and non-licensed designs?
   Absolutely. Alongside our licenses ranges, we also create and supply a variety of exclusive own-brand stickers. Ideal for retailers looking for unique, value driven options.
9. Where do you ship?
   We can ship our licensed products to the UK and Europe. Our own brand products can be shipped worldwide. Please contact us directly for international shipping rates and delivery timelines.
10. How quickly can you dispatch?
    Orders are dispatched within 48 hours. For international or large-volume orders, delivery timeframes will be confirmed at the time of order.
11. What payment terms do you offer?
    New customers will usually be asked to pay pro-forma on their first 3 orders. Once established, we can offer 30 days from EOM terms, subject to a credit check.
12. Can I request samples?
    Yes. We’re happy to provide sample packs of our sticker ranges to genuine trade customers. Just get in touch with your request and company details.
13. Do you offer custom or private label stickers?
    Currently, we do not offer private label or custom printing services. However, we’re always open to discussions on exclusive lines or collaboration opportunities for larger accounts.
14. Are your products compliant with safety standards?
    Yes, All of our products are fully tested and comply with UKCA, CE and other relevant safety standards. They are made from non-toxic materials and are safe for children 3+.
15. Can you help me with display solutions?
    Yes! We work with retailers of all sizes to find display solutions that work for them. Whether that is a spinner, CDU’s, clip strips or something bespoke. We will be able to find something to suit your needs. Please contact us at admin@paperprojects.co.uk to find out more.
16. What if my order doesn’t arrive?
    Please inform us immediately so we can track the order via the courier and help locate it.
17. Can I cancel my order?
    If you contact the office before the order is dispatched we can stop the delivery and cancel the order. If the order has been dispatched then we are unfortunately unable to cancel the order.
18. What payment methods do you accept?
    We accept payments via bank transfer, cheque or PayPal.